Terms

Terms and Conditions LQ88 – Platform Usage Policy

Please read all terms carefully before creating an account or using any service on lq88. Registering and using the platform indicates that you have read, understood, and agreed to the rules set out below.

Last updated: January 2026

Account Conditions

Each user may only hold one account. Registration information must be accurate and is restricted to users aged 18 and above.

Deposit and withdrawal rules

Financial transactions are processed in accordance with the current policy. Identity verification may be required before the first withdrawal.

Promotional Conditions

Each promotion has its own wagering conditions. Read the attached terms carefully before activating any bonus.

Account Security

Users are responsible for keeping their login credentials secure. lq88 is not liable for any losses resulting from a user's own disclosure of their password.

Prohibited Conduct

Fraud, bonus abuse, use of automated software, or multiple accounts will result in immediate suspension.

Terms Update

Lq88 reserves the right to update these terms at any time. Users will be notified via email or an in-account notification.

1General Conditions

This document ("Terms and Conditions") governs the conditions of use of the lq88 online entertainment platform, including all services, products, features, and content provided at lq88.vu and its associated mobile application.

By creating an account, logging in, or using any service of lq88, you confirm that:

  • You have read, understood, and agreed to comply with all of these Terms and Conditions;
  • You are 18 years of age or older as required by the laws of the jurisdiction where you reside;
  • Your use of lq88's services does not violate any laws or regulations applicable to you;
  • You are using the service as an individual, not as a representative of any third-party organization.

Important note: lq88 does not operate under a legally licensed gambling permit in Vietnam. Users bear full legal responsibility for their decision to participate in and use the service in their local jurisdiction.

2Account Conditions

2.1 Account Registration

To use the full features of lq88, you need to create a personal account. Each user may only register and use one account. Creating multiple accounts for the purpose of abusing promotions or circumventing betting limits is a serious violation.

Upon registration, you agree to provide accurate information including your full name, date of birth, email address, and contact details. lq88 may request identity verification at any time, especially prior to high-value withdrawal transactions.

2.2 Login Security

Users are responsible for keeping their username and password secure. lq88 recommends:

  • Use a strong password (at least 8 characters, combining uppercase letters, lowercase letters, numbers, and special characters);
  • Enable two-factor authentication (2FA) if supported;
  • Do not share your login credentials with anyone, including lq88 support staff;
  • Log out after using on a shared device.

lq88 will never ask for your password via chat, email, or phone. If someone claims to be an lq88 staff member and asks for your password, it is a fraudulent act — please report it immediately.

2.3 Account Verification

Lq88 may request identity verification documents (National ID/Citizen ID card, selfie photo, or proof of address) in the following cases: a first withdrawal exceeding a certain threshold, unusual account activity, or a request from the internal compliance department. Refusal to verify may result in the account being suspended until verification is completed.

3Deposits and withdrawals

3.1 Payment Methods

Lq88 supports popular deposit methods available in Vietnam. Depending on the time, available methods may include bank transfers via NAPAS, VietQR, and e-wallets MoMo, ZaloPay, and VNPAY. The specific list of methods is displayed in the Deposit section of your account.

Lq88 does not accept direct cash payments or payments through unauthorized third parties. All transactions must be made from an account or wallet registered in the name of the account holder on lq88.

3.2 Withdrawal Processing

Withdrawal requests are processed in priority order based on the account's VIP tier. Higher-tier members receive faster processing. Standard processing time ranges from a few minutes to 24 hours, depending on the method and account conditions.

Lq88 reserves the right to request identity verification, review transaction history, or place a hold on withdrawal transactions in cases where internal compliance checks are required. Such cases will be clearly communicated and handled within a reasonable timeframe.

3.3 Transaction Limits

Each account has minimum deposit, minimum withdrawal, and maximum daily/weekly withdrawal limits. These limits vary by VIP tier and may be adjusted with each policy update. For specific limit details, refer to the Deposit/Withdrawal section of your account.

4Betting rules

4.1 Bet Validity

A bet is only recognized when it has been successfully confirmed by the lq88 system and the user has received a confirmation notification. Bets in a "pending" status are not yet counted as valid wagers.

Lq88 reserves the right to void or adjust bets in the following cases: clear technical errors (incorrect odds or rates displayed due to a system fault), events that are cancelled or postponed indefinitely, or detection of abnormal behavior on the part of the user.

4.2 Results and Bet Settlement

Sports event results are based on official data sources. Live dealer game results are based on actual gameplay as recorded on video. In the event of a dispute over results, video recordings and system logs are the official reference evidence.

No product on lq88 guarantees a win. Betting outcomes are random and cannot be predicted with certainty. Only wager money you are prepared to lose.

Scenario Processing Note
Sporting event cancellation Cashback Full refund of the bet amount within 24 hours
System odds error Review Bets may be voided if odds are clearly erroneous
Tie bet in Baccarat Cashback Applies to Banker/Player bets, does not apply to Tie bets
Fraud detection Bet Cancellation Account suspended pending investigation
Disconnection between rounds According to the log Result based on system log at the time of disconnection

5Promotions and Bonuses

All promotions, welcome bonuses, cashback offers, and special deals are subject to their own applicable terms published alongside each program. Those terms are an inseparable part of these general Terms and Conditions.

5.1 Wagering Requirements

Most bonuses come with wagering requirements before the bonus amount or winnings from the bonus can be withdrawn. For example: a bonus of 100,000đ with a x20 wagering requirement means you need to place a total of 2,000,000đ in bets before withdrawing.

  • Wagering conversion rates may differ across products (slots, sports, live dealer);
  • Some bets may not count, or may only partially count, toward wagering requirements;
  • The wagering completion deadline is clearly stated in each program – if the deadline passes without meeting the requirement, the bonus will be forfeited;
  • Each account may only receive a promotion once for the same program, unless otherwise specified.

5.2 Bonus Abuse

Lq88 strictly prohibits any form of promotion abuse, including: creating multiple accounts to claim bonuses more than once, using arbitrage betting methods to complete wagering requirements, or sharing accounts to meet promotion conditions. Detected abuse will result in the full forfeiture of all bonuses and related winnings, and may lead to account closure.

6Prohibited Conduct

Lq88 users are strictly prohibited from engaging in the following actions:

  • Fraud and result manipulation: any form of interference with game outcomes, use of bot software, automated scripts, or third-party tools to manipulate the system;
  • Multiple accounts: creating or using more than one account, including through family members or different devices for the same purpose;
  • Money laundering: using lq88 as a channel to convert money from illegal activities. lq88 is obligated to cooperate with related investigations;
  • Information theft: unauthorized access to another user's account, or using another user's information to place bets or conduct transactions;
  • System attacks: any action intended to sabotage, disrupt, or interfere with lq88's technical infrastructure.

Violation of any provision in this section will result in account suspension and permanent closure, full forfeiture of all balances, and may be reported to the relevant authorities.

7Security and Privacy

Lq88 collects and processes users' personal data in accordance with its Privacy Policy, which can be viewed at Privacy Policy page. That policy is an integral part of these Terms.

The lq88 system uses SSL encryption to protect data transmitted between users and the server. However, no system is entirely immune to breaches — users are responsible for implementing basic security measures on their own end.

Lq88 does not sell, share, or rent users' personal information to third parties for commercial purposes without consent, except where required by law.

8Responsible Gambling

Lq88 is committed to helping users maintain healthy gambling habits. The platform provides self-control tools including:

  • Deposit limit: users may set deposit limits on a daily, weekly, or monthly basis;
  • Loss limit: set a maximum loss limit to automatically stop betting;
  • Temporary self-lock: lock the account for a user-specified period (24 hours, 7 days, 30 days);
  • Permanent self-exclusion: permanently close the account with no possibility of recovery if the user recognizes they have a gambling problem.

If you or someone you know shows signs of problem gambling, please contact the lq88 support team or visit the Responsible Gambling for more information.

9VIP Program

The lq88 VIP Program consists of 5 tiers ranging from Bronze to Diamond, operating fully automatically. Details on point thresholds, conversion rates, and benefits for each tier are published in the VIP section of your account and on the VIP Program.

Lq88 reserves the right to adjust point thresholds, cashback rates, and VIP benefits with each policy update cycle. Changes will be announced at least 7 days in advance in the event of adjustments that are significantly unfavorable to existing users.

VIP tier may be downgraded if an account does not meet the minimum activity level required to maintain the tier during the review period. This is applied fairly to all accounts using the same criteria.

10Suspension and Account Closure

Lq88 reserves the right to temporarily suspend or permanently close an account in the following cases:

  • Violation of any term in this document;
  • Detection of fraudulent activity, money laundering, or suspicious behavior;
  • Account inactive for more than 12 consecutive months;
  • Upon request by a competent legal authority;
  • Detection of false or materially inaccurate registration information.

In the event an account is closed due to a terms violation, lq88 may retain the remaining balance as part of the enforcement measure. In the case of voluntary closure or inactivity (without any violation), the balance will be returned after identity verification is completed.

Users also have the right to request account closure at any time by contacting support. Any available balance will be returned via the standard withdrawal process once no pending bets remain.

11Dispute Resolution

If any dispute arises regarding a transaction, bet outcome, or decision made by lq88, users should:

  • Step 1: Contact the customer support team directly via live chat and clearly describe the issue. Most minor disputes are resolved within 24 hours;
  • Step 2: If unsatisfied with the outcome from step 1, submit a formal complaint via the support email with full evidence (screenshots, transaction ID, time of occurrence);
  • Step 3: lq88 is committed to responding to official complaints within 5 business days and issuing a final decision within 14 days.

Lq88's decision following a thorough internal review is considered the final platform-level ruling. System logs and video records are the primary reference evidence in all disputes related to game outcomes.

12Terms changes

Lq88 reserves the right to update, amend, or supplement these Terms and Conditions at any time without prior notice in cases of minor changes, clarifications, or changes that are beneficial to users.

For changes that significantly impact user rights, lq88 will:

  • Notification via registered email at least 7 days before the change takes effect;
  • Display an in-account notification when the user logs in;
  • Update the "Last Updated" date at the top of this page.

Continued use of lq88's services after the new terms take effect will be considered acceptance of those changes. If you do not agree, you have the right to close your account before the effective date.

Please follow this page and your registered email to stay up to date with policy changes. The last updated date is always clearly displayed at the top of this page.

Related documents

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For persons aged 18 and above only  ·  Responsible Gambling

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