Security & Privacy

Privacy Policy LQ88 – Data Collection and Protection Policy

At lq88, we understand that your personal information is a sensitive asset. This policy clearly explains what data we collect, what we use it for, and how we protect it. No complex legal language — just real transparency.

Last updated: January 2026

Full SSL encryption

All data transmitted between your browser and lq88 servers is encrypted with SSL/TLS. Login credentials and transactions are never transmitted in plain text.

No selling of user data

Lq88 does not sell, rent, or exchange your personal information to third parties for commercial purposes. Your data serves your activity on the platform, not as an advertising revenue source.

Data collection minimization

We only collect information that is genuinely necessary to operate the service. We do not collect data out of curiosity or for purposes unrelated to the user experience.

User control rights

You have the right to request access to, correction of, export of, or deletion of your personal data at any time. lq88 is committed to responding to valid requests within a reasonable timeframe.

Multi-layer account security

An abnormal login detection system, new device verification, and optional two-step authentication help keep your account secure even if your password is compromised.

Transparency and periodic updates

The privacy policy is updated when significant changes occur. Users are notified before changes take effect — updates are never made silently.

1Scope of application

This Privacy Policy ("Policy") applies to all services of lq88, including the website lq88.vu, the lq88 mobile application (iOS and Android), and all official communication channels between lq88 and its users.

This policy describes how lq88 collects, processes, stores, and protects your personal data when you use our services. By creating an account or continuing to use the service, you confirm that you have read and accepted this Policy.

This policy should be read together with Terms and Conditions. In the event of any conflict, the Terms and Conditions shall take precedence.

2Data we collect

2.1 Data you provide directly

When registering and using your lq88 account, you provide us with:

  • Account information: full name, date of birth, email address, phone number, and username;
  • Identity verification information: national ID card photo, selfie, or proof of address (only when required and for verification purposes);
  • Payment information: bank account numbers, linked e-wallet information (MoMo, ZaloPay, VNPAY) – we store only what is needed to process transactions, not in a form that can be used independently;
  • Contact support: chat content, emails, or support requests you send to the lq88 team.

2.2 Automatically collected data

When you access and use the service, the system automatically records:

  • Technical data: IP address, browser type, operating system, device used;
  • Behavioral data: pages viewed, features used, time and duration of access;
  • Transaction data: deposit/withdrawal history, betting history, results, and account balance;
  • Cookies and session data: see details in section 6.
Data type Required Primary purpose
Email, password Required Account creation and verification
Full name, date of birth Required Age verification (18+) and multi-account prevention
Phone number Recommendations Two-step authentication and account recovery
National ID / Citizen ID Upon request Identity verification before large withdrawals
Bank account/wallet information Required Processing deposit/withdrawal transactions
IP address, device Automatic Security and fraud detection
Betting history Automatic Dispute resolution, VIP, reporting

3Data usage purposes

Lq88 uses the collected data for the following specific purposes:

  • Account operation: verifying identity, maintaining login status, and managing account balance;
  • Transaction processing: processing deposits, withdrawals, and accurately recording betting results;
  • System security: detecting abnormal behavior, unauthorized logins, or system attacks;
  • Regulatory compliance: meeting identity verification (KYC) and anti-money laundering (AML) requirements in line with international standards;
  • Customer support: reviewing history to resolve disputes and provide technical support;
  • Service improvement: analyzing anonymized usage trends to improve interface and performance;
  • Related notices: sends transaction confirmations, security alerts, and information about your account.

lq88 does not use your data to build external advertising profiles or sell it to third-party advertising networks.

4Legal basis for data processing

Lq88 processes personal data based on the following legal bases:

  • Service contract fulfillment: most data is processed to deliver the service you have registered for. Without this data, the service cannot function;
  • Legitimate interests: fraud detection, system protection, and abuse prevention are the legitimate interests of both parties;
  • User consent: for non-essential cookies and marketing information, we collect separate consent;
  • Legal obligations: in cases where requests are made by competent authorities in accordance with the law.

5Sharing data with third parties

Lq88 may share certain data with partners in specific and necessary circumstances:

5.1 Technical service providers

Game provider partners (live dealer and slot providers), hosting infrastructure, and payment services receive only the data needed to deliver their services — nothing more. All partners sign confidentiality agreements with lq88 and are not permitted to use data beyond the agreed purpose.

5.2 Payment processing entities

To process deposit/withdrawal transactions via bank transfer, VietQR, NAPAS, MoMo, ZaloPay, or VNPAY, the necessary transaction information is shared with the processing provider. We do not share more than what the transaction requires.

5.3 Legal requirements

Lq88 may provide information to government agencies or law enforcement authorities if there is a valid request under applicable law. In all possible cases, we will notify affected users unless prohibited by law.

lq88 has no commercial data-sharing relationships with advertising networks, social media platforms, or external marketing data providers.

6Cookies and tracking technologies

Lq88 uses cookies and similar technologies to maintain login sessions, remember your preferences, and analyze how users interact with the platform.

Types of cookies we use:

  • Essential cookies: required for the service to function – maintaining login sessions, CSRF security, and bet cart. Cannot be disabled.
  • Functional cookies: remembers language, time zone, and display preferences. Can be disabled; affects experience.
  • Analytics cookies: anonymous data on how users navigate the platform, used to detect and improve UX issues. Can be disabled.

You can manage cookies in your browser settings. Disabling essential cookies may disrupt login functionality and core platform features.

7Data Security

Lq88 applies multiple layers of technical protection and internal procedures to safeguard user data:

  • Transmission encryption: SSL/TLS for all connections between users and the server;
  • Storage encryption: sensitive data (passwords, payment information) is encrypted at rest;
  • Internal access controls: staff only have access to data within their specific scope of work;
  • Anomaly monitoring: the system automatically detects and alerts on unusual account access;
  • Periodic review: security infrastructure is reviewed and updated on a regular basis.

No digital system is entirely immune to compromise. The best security combines lq88's platform-side measures with good security habits on the user's side — strong passwords, not sharing login credentials, and enabling 2FA where supported.

8Data storage and deletion

Lq88 retains personal data for as long as necessary to fulfill the original purpose of collection. Specifically:

  • Active account data: stored for the entire duration the account remains active;
  • Transaction and betting history: retained for a minimum of 5 years to support dispute resolution and legal requirements;
  • Security and access logs: retained from 90 days to 1 year depending on log type;
  • Closed accounts: personal data is anonymized or deleted 60 days after account closure, unless the law requires longer retention.

When you request data deletion (see section 9), lq88 will process the request within 30 days and notify you of the outcome. Some data may not be deletable while a dispute is being processed or as required by law.

9User rights over personal data

As a data subject, you have the following rights over your personal information on lq88:

Right to access

You have the right to request a copy of the personal data lq88 currently holds about you. Requests are processed within 15 business days.

Right to rectification

If personal information is inaccurate or outdated, you may request an update directly in your account settings or through support.

Right to erasure

You may request deletion of your personal data when it is no longer necessary, unless retention is required by law or a dispute is being processed.

Right to data portability

You may request an export of your personal data and activity history in a readable format for transfer to another service.

Right to restrict processing

In certain cases, you have the right to request a temporary suspension of data processing while a complaint is under review.

Right to object

You may object to the processing of your data for direct marketing purposes at any time. Objections for other purposes will be considered on a case-by-case basis.

To exercise any of the above rights, contact lq88 support via live chat and provide sufficient information to verify your identity. lq88 will respond within 15 business days.

10Children and minors

Lq88 services are intended for users aged 18 and above only. lq88 does not knowingly collect personal data from individuals under the age of 18.

If we discover that an account belongs to an underage person, the account will be closed immediately and all related data deleted in accordance with our internal procedures. If you believe an underage person is using the service, please report it to our support team immediately.

11Privacy policy changes

Lq88 may update this Privacy Policy as needed due to changes in services, technology, or legal requirements. For significant changes that affect your rights, we will:

  • Email notification to the registered address at least 14 days before the changes take effect;
  • Display a prominent notification on the platform when you log in;
  • Update the "Last Updated" date at the top of this page.

Continued use of the service after the new policy takes effect is considered your acceptance of the changes. If you disagree with significant changes, you have the right to close your account before the changes take effect.

12Contact regarding security and privacy matters

If you have questions about this Privacy Policy, wish to exercise your rights over your data, or suspect a privacy violation, please contact:

Support email
Live Chat
Available 24/7 on the platform

Requests related to personal data are handled within 15 business days. Please provide your registered email and a clear description of your request for the fastest support.

Related documents

Your data is protected — experience lq88 with confidence

We are committed to protecting your information exactly as stated in this policy. Create an account and start your experience today.

For users aged 18 and above only  ·  Terms  ·  Responsible gambling

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