Responsible gaming

Responsible Play Responsibility – lq88 Is With You

Entertainment involving betting can be a fun and healthy activity when you are in control of it. lq88 provides tools, information, and support so that you always remain the one in charge – not the other way around.

For users aged 18 and above only
Betting carries real financial risk
lq88's perspective

How do we view this issue?

Lq88 is a wagering entertainment platform. That means one thing clearly: users can lose real money. No product on this platform guarantees outcomes, and no strategy works consistently over the long term.

Most users participate as a form of controlled entertainment — setting a specific budget, treating it as an entertainment expense, and not expecting to get rich from it. That is a healthy and sustainable approach.

However, some people may lose control. When that happens, recognizing it early and having timely support tools makes a very big difference. This page exists for that reason.

We will never encourage you to play beyond your financial means. Short-term revenue is never more important than the health and stability of our users.

What does healthy betting look like?
  • Set a budget before you start and do not exceed it whether you win or lose
  • Treat betting money as an entertainment expense, not a source of income
  • Able to stop at any time without feeling restless
  • Never use living expenses, rent money, or borrowed money to place bets
  • Never chase losses to try to win back what you lost
  • Playing when stressed, sad, or in urgent need of money
  • Hiding betting activity from loved ones
  • Feeling the need to play more and more to get the same feeling
Control tools

Self-control tools available in your account

All free, activated instantly, no need to contact support.

Deposit limit

Set a maximum deposit amount by day, week, or month. The system will decline any deposit transaction that exceeds the limit you have set, regardless of your balance or payment method.

Free Takes effect immediately
Loss limit

Set a maximum loss amount allowed within a given time period. When the threshold is reached, the account automatically suspends the betting feature until the end of that cycle.

Free Auto stop
Play time limit

Set the maximum number of hours per day you can be active on the platform. When the limit is reached, your session ends automatically and you will need to log in again the following day.

Free By day
Temporary self-exclusion

Lock your account for a period of your choice: 24 hours, 7 days, 30 days, or 90 days. During the lock period, you cannot log in or place bets even if you want to.

Free 24h – 90 days
Permanent self-exclusion

Permanently closes the account with no option to reopen it. The full available balance is refunded after verification. This is the definitive choice when you recognize that you need to stop completely.

Free Cannot be reversed
Activity history

View detailed reports on total time played, total amount deposited, wagered, and results over specific time periods. Real data helps you evaluate your own habits.

Free In real time

To activate any of the tools above, log in to your lq88 account and go to the Account Settings > Responsible Gaming. If you need support, contact live chat 24/7.

Platform commitment

What does lq88 do to protect users?

Responsible gaming is not just a page on our website – it is how we operate every day.

Strict age verification

All accounts must confirm they are at least 18 years old upon registration. lq88 reserves the right to request date-of-birth verification documents at any time and to immediately close any account belonging to an underage user.

Proactive notifications

The system sends a notification when you have been playing continuously for more than 1 hour, when you are close to reaching your set loss limit, or when a potentially concerning behavior pattern is detected.

No unsolicited advertising

Lq88 does not send promotions or unsolicited messages to accounts that have activated self-restriction tools or are currently in a self-lock period.

24/7 emergency support

Our Vietnamese-language support team is always available via live chat. If you or a loved one is struggling with gambling, contact us right away — we can activate self-exclusion instantly.

Transaction protection

Withdrawal limits and identity verification requirements help prevent draining your balance in an uncontrolled state. An added layer of protection in emergency situations.

Transparent risk information

Win probability, theoretical return-to-player rate (RTP), and promotional terms are all clearly disclosed. No exaggerated advertising or promises of outcomes.

Self-assessment

Are you still in control?

The questions below are not meant to diagnose or judge. They help you honestly reflect on your own habits. If you answer "yes" to 3 or more questions, that is a signal worth pausing to consider.

This is a self-awareness tool and does not replace professional advice. If you have concerns, contact lq88 support or a mental health professional.

1

Do you frequently think about betting even when you are doing something else?

2

Do you need to bet increasingly larger amounts of money to feel the same level of excitement as before?

3

Have you ever tried to cut down or stop betting but found yourself unable to?

4

Do you feel restless, uncomfortable, or anxious when you are unable to place a bet?

5

Do you use betting as a way to escape from stress, sadness, or problems in your life?

6

Do you hide your betting activity or the amount you have lost from your loved ones?

7

Do you borrow money, sell belongings, or neglect financial responsibilities to fund your gambling?

8

After losing, do you often return to play immediately to try to win it back?

Answered "yes" to 3 or more questions? Consider using the self-exclusion tool or contacting support. No judgment — just support.

Guide

How to activate self-control tools

Just a few steps, no fees, no need to contact support.

1
Log in to your lq88 account

Go to the lq88 homepage and log in with your account credentials. If you do not have an account yet, registration takes less than 2 minutes.

2
Go to account settings

Click on the avatar or account name in the top-right corner of the screen and select "Settings" or "My Account" from the dropdown menu.

3
Select the "Responsible Gaming" tab

In the account settings page, find and select the "Responsible Gaming" tab. All control tools are centralized here.

4
Set limits based on your needs

Select the limit type, enter your desired value, and confirm. Deposit and loss limits take effect immediately. Requests to increase limits will have a 24-hour delay to prevent impulsive decisions.

5
Need help? Contact live chat now

The lq88 support team can activate a temporary or permanent self-exclusion for you immediately if you are unable or prefer not to do it yourself through the interface. No explanation required.

Note on increasing limits: To increase a deposit limit or shorten an existing lock period, requests will have a delay of at least 24 hours. This is an intentional design — it gives you time to reconsider before making a decision.

For family members

If you are concerned about a loved one

Sometimes family members notice a problem before the person themselves acknowledges it. If you are concerned about a parent, spouse, child, or friend, this page can help you approach the situation in the right way.

Problem gambling is not a lack of willpower or a moral failing. It is a mental health issue that can happen to anyone and can be addressed if recognized at the right time.

Never pay off a loved one's gambling debts without a commitment to treatment or intervention. This typically leads to a cycle of relapse.

Warning signs to watch for in a loved one
  • Frequently short of money despite having a stable income, borrowing without a clear reason
  • Sudden mood changes, becoming easily irritable or depressed in relation to betting outcomes
  • Spending a lot of time on the phone or computer, especially late at night
  • Avoiding conversations about finances or becoming secretive about spending
  • Neglecting work, family, or social relationships
  • Talking about the "next big win" as the solution to every problem
A more effective approach:
  • Choose a calm moment for both of you to talk, not right after a big loss
  • Use "I'm worried when..." instead of "You are doing..." to avoid defensiveness
  • Suggest specific solutions (activating self-exclusion, seeing a professional) rather than just criticizing
  • Seek support for yourself — family members of problem gamblers also need support
FAQ

Frequently asked questions about responsible gaming

Common questions from lq88 users.

Yes. All self-control tools can be activated directly in Account Settings without contacting support. Deposit limits, loss limits, play time limits, and temporary self-lock can all be set up instantly. You only need to contact live chat if you encounter a technical issue.

No. A temporary lock cannot be lifted before the period you have chosen – even if you contact support to request an early unlock. This is an intentional design to protect you from impulsive decisions made while on a losing streak or under temptation. Once the period expires, your account will automatically become active again.

No. Your balance is fully preserved throughout the lock period. For a temporary self-lock, you may withdraw funds once the period ends. For permanent self-exclusion, your available balance (not currently in an open bet) will be refunded via your registered payment method after identity verification.

No. Accounts that are under a self-lock period or have activated self-restriction tools will not receive promotional emails, bonus notifications, or any marketing content from lq88 during that time. This is part of our commitment to not pressuring users who are trying to manage their habits.

Contact the lq88 support team immediately via 24/7 live chat and describe the situation. The support team can coordinate to restrict or lock the relevant account through an emergency process. At the same time, if the situation is seriously affecting mental health, encourage your loved one to seek help from a mental health professional or family doctor.

No. Activating self-control tools does not affect your ability to receive bonuses, earn VIP points, or participate in standard promotional programs. The loss limit only stops betting when you reach the threshold you have set – within that threshold, all activity and benefits continue to function normally.

Better control, better experience

Setting limits from day one is the simplest way to ensure lq88 always stays entertainment — never a burden. Log in and activate the control tools today.

For users aged 18 and above only  ·  Terms  ·  Privacy Policy

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